Support

How can we help?

Sign-in and the app, connecting VILAX to Claude and ChatGPT, access rights and account deletion — all in one place.

App

VILAX for iPhone and iPad

The same VILAX as in the browser: your network, locations, plans and alerts at hand.

Install and sign in

Install VILAX from the App Store.
Sign in with the account your company created for you: Apple, Google, email or Telegram.
Choose a project if you have several.

Face ID and notifications

To sign in with Face ID, open Settings → Account → Sign-in methods and add Face ID.
To get alerts, allow notifications when the app asks, or later in iOS Settings → VILAX.

Sign-in

How to sign in to VILAX

Your company creates the account. Use any sign-in method that is set up for it.

Apple

The “Sign in with Apple” button in the app and in the browser.

Google

Use the Google account your company invited.

Email and password

Forgot your password? Tap “Forgot password?” on the sign-in screen and we will email you.

Cannot sign in? Check that you use the method and the email your company created the account for. Still stuck — write to us, the address is at the bottom of the page.

Claude

VILAX in Claude

Connect VILAX to Claude once and ask about your network in plain words. Claude finds the data in VILAX and answers with numbers — no exports or manual spreadsheets.

Server URL (one for Claude, ChatGPT and Codex)

https://mcp.vilax.ai/mcp

You need: a VILAX account with access to at least one project and a Claude plan that supports connectors (paid).

On a computer

Open claude.ai and sign in.
Go to Settings → Connectors → Add custom connector.
Paste https://mcp.vilax.ai/mcp and press Add.
On the VILAX page choose your network’s country (Russia or UAE), sign in to your VILAX account and press “Allow read access”.
In a new chat enable the VILAX connector and ask: “What can I see in VILAX?”

On a phone

Open the Claude app and go to settings, Connectors.
Add a custom connector and paste https://mcp.vilax.ai/mcp.
On the VILAX page choose the country, sign in to your account and press “Allow read access”.
Return to the app, open a new chat, enable VILAX and ask a question.

Menu names may differ slightly depending on the app version.

Seeing “Error Starting Authentication”? Go back to Claude and press Connect again, without switching apps until you press “Allow read access”. If it still fails, connect once from a computer: the connector belongs to your Claude account and appears on your phone by itself.

ChatGPT and Codex

VILAX in ChatGPT and Codex

The same server URL and the same rights. What you see is defined by your role in VILAX.

ChatGPT: computer and phone

Open chatgpt.com or the ChatGPT app and go to Settings → Apps / Connectors.
Find VILAX in the directory or add a custom connector with https://mcp.vilax.ai/mcp.
On the VILAX page choose the country, sign in to your account and allow read access.
In a new chat enable VILAX and ask: “Show the VILAX projects available to me”.

The plugin never asks you to copy an API token by hand.

Codex (for developers)

Run two commands in a terminal and sign in on the VILAX page that opens:

codex mcp add vilax --url https://mcp.vilax.ai/mcp
codex mcp login vilax

After restarting Codex the VILAX tools are listed in /mcp.

Capabilities

What you can ask

VILAX exposes about 60 read-only tools. Claude and ChatGPT pick the right ones automatically; you do not need their names.

Example questions

What can I see in VILAX?
How did yesterday go: revenue, guests and average check by location?
Compare this week with last week by day.
How much did we lose last month to deletions, write-offs and complimentary items?
Which locations are behind the monthly plan?

Available data

Revenue and guests: checks, average check, period, day and hour comparison
Plans: plan versus actual, pace and forecast to the end of the period
Locations: rankings, anomalies, live status and open tables
Menu and channels: dishes, categories, upsell share
Losses and discounts: deletions, write-offs, complimentary items, cancelled checks
Purchases and stock: purchases, suppliers, balances
Staff: shifts, roster, worked time, payroll (with the matching right)
Guests and service: loyalty, reservations, reputation, training

Many connectors. Claude and ChatGPT work with many services at once: email, calendar, documents, spreadsheets. Connect them next to VILAX and a single question can combine everything: “compare VILAX revenue with the plan in my spreadsheet”.

Access and security

Who sees what

By your role

The assistant sees only the projects, locations, sections and fields open to your role in VILAX, exactly as in the app. Naming someone else’s object does not give access to it.

Read-only

The connector cannot edit plans, users or settings, and cannot move money. Claude or ChatGPT explains the results with its own model; VILAX supplies the authorized facts.

No passwords or tokens

You sign in on the VILAX page. Your password is never shared with Claude, ChatGPT or another person. The network’s country is fixed when you connect.

How to revoke access

Remove the VILAX connection in Claude or ChatGPT settings — access closes at once. A VILAX administrator can also revoke a role or project access; after that, new requests for restricted data are not run. If an administrator changes your rights, you do not need to reconnect.

Troubleshooting

Common questions

“Error Starting Authentication” when connecting

The request to connect could not be confirmed, so nothing was connected. It happens when sign-in starts in one app and finishes in another.

Go back to Claude or ChatGPT and press Connect again.
Do not switch apps until you press “Allow read access”.
On a phone, try a regular browser (Safari or Chrome) or connect from a computer.
If it keeps failing, send us the ofid_… code shown on the error screen.

The connector is connected but there is no data or a location is missing

Ask “What can I see in VILAX?” and the assistant lists your projects and locations. If something is missing, ask your VILAX administrator to check your rights. If you connected to the wrong country, connect again and choose the right one.

Data does not load or an error appears

Disconnect VILAX in Claude or ChatGPT settings and connect it again.
Name the project or location if you have several.
Send us the time of the error and the trace ID shown. Never send a password or token.

I cannot sign in to the app

Use the method and the email your company created the account for.
Forgot your password — tap “Forgot password?” on the sign-in screen.
Face ID is added in Settings → Account → Sign-in methods after a regular sign-in.

Notifications do not arrive

Open iOS Settings → VILAX → Notifications and allow them. Check that Do Not Disturb or a Focus mode is not hiding the app.

How to delete my account

In the app open Settings → Account → Delete account. Deletion is completed after 30 days, and you can cancel it before then. More in the privacy policy.

Contact

Write to us

support@vilax.ai

Describe the problem and attach whatever helps us sort it out faster.

What to include

the email of your account;
the product: app, web, Claude, ChatGPT or Codex;
the time of the problem and the trace ID or the ofid_… code;
a screenshot.

Never send passwords, sign-in codes or bearer tokens.